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Dispatch Industry Recognized Credential

Industry Recognized Credential

LASPEN has collaborated with industry leader National Emergency Communications Institute 9-1-1 (neci911.com) to offer LPS students nationally recognized industry credentialing. Depending on your state, this credential should satiate Perkins V requirements. 

NECI 9-1-1 and LAPSEN offers training to teachers to become course instructors for the Basic 9-1-1 Certification Course SPS. Once teachers become authorize instructors, programs can certify their students. Students can then get industry employment right out of high school. 

NECI 9-1-1 offers substantially discounted teacher training and student credentialing to LASPSEN members. 

To learn more about the process for teacher authorization to teach the Basic 9-1-1 Certification course: Click Here.

Basic 9-1-1 Certification Course for Secondary and Post-Secondary Students

This 40-hour 9-1-1 Basic Communications course provides employees with the basic knowledge, skills, and experience to understand the functional operation of an emergency communications system, and their role and responsibilities within the emergency communications system.

This course meets the following national 9-1-1 standards:

  •  APCO ANSI National Public Safety 9-1-1 Training Standard
  •  NENA 56-004 – TTY/TDD Call Handling Standard
  •  NENA 56-005 – NENA Call Answering Standard
  •  NFPA 1061

Course Content

By the end of the course, the 9-1-1 Communications Officer candidate will have received training and been tested (written and practical) in the following subjects:

  •  9-1-1 Ethics
  •  9-1-1 Liability
  •  9-1-1 Legal Issues
  •  9-1-1 Roles and Responsibilities
  •  Overview of Law Enforcement
  •  Overview of Fire Services
  •  Overview of Emergency Medical Services
  •  Stress Management in 9-1-1
  •  Interpersonal Communications in 9-1-1
  •  Communication Technologies
  •  FCC Rules and Regulations
  •  9-1-1 Call Processing Techniques
  •  Call Classification
  •  Radio Techniques
  •  Special 9-1-1 Incidents
  •  The Americans with Disabilities Act and 9-1-1

Basic 9-1-1 Communications certification eligibility requires minimum scores on the final written and practical exercises.