Basic 9-1-1 Communications Officer

An Industry Recognized Credential

Industry Provider – National Emergency Communications Institute (NECI)

NECI has been an industry leader in emergency dispatch training for decades. NECI trains with departments nationwide to ensure emergency telecommunicators are trained in state of the art methodologies. Learn more about NECI – neci911.com

NECI and LAPSEN have been working together to provide the best offering in emergency dispatch training for secondary and post-secondary education. The certificated is professional level while the instruction is appropriate for high schools and colleges. 

Dispatch centers hire as young as 16 years old

Basic 9-1-1 Communications Officer National Certification

This demonstrates students have the basic knowledge, skills, and experience to understand the functional operation of an emergency communications system, and their role and responsibilities within the emergency communications system. The NECI Basic satiates Perkins requirements for Industry Recognized Credentials.

This meets the following national 9-1-1 standards:

  • APCO ANSI National Public Safety 9-1-1 Training Standard
  • NENA 56-004 – TTY/TDD Call Handling Standard
  • NENA 56-005 – NENA Call Answering Standard
  • NFPA 1061

41 Questions ~ 60 Minutes

70 Cut Score for high school students 

Certification Exam – $50 LAPSEN member price for certification exam only

Pretest – $15 

Basic 9-1-1 Communications Officer with Simulator Certification  

Upgrade the Basic Certification with certified simulator time. This moves your student ahead of applicants without experience. The NECI simulator is online. If your student has access to a computer with internet access – they can train using realistic scenarios that respond to the students call actions. No additional equipment required. Teachers and students receive detailed feedback appropriate for coaching and evaluation.

This certification option comes with access to the NECI online student course for Basic 9-1-1 Dispatch. Instructors can use this to hybridize instruction or allow students to move through content independently. 

Cost – $100 LAPSEN member price for exam plus additional certification of 10 hours of dispatch simulation

Pretest – $15

Orders, Quotes and Invoices 

Scholastic Testing and Credential Certifications (STACC)

All of our testing partners offer their tests through a single platform for the convenience of educators. Scholastic Testing and Credential Certifications (STACC) offers the platform flexibility we need. You can find all the LAPSEN IRCs there.

Order Certifications – staccexams.com – Click Here

Implementation

Note: NECI allows a school year “grace period” for a teacher to complete all training. During this time a school may teach, test, and certify students.

Instructor Certification

Students completing the online course do not require an instructor that is certified. In all other course delivery options teachers must complete the requirements to be an NECI classroom instructor. For more specific information – Click Here

Support Materials 

LAPSEN provides materials and resources for instructors to prepare their students for 1) entry level career success and 2) industry recognized credential success

Pathway & Courses

Review the resources for this pathway. Standards, lessons, & materials are available.

Lesson Plans

For instructors who have completed certification. Password protected.

Forgot password? Email info@lapsen.org 

Certification Review

Terms and Concepts to review for the NECI exam. Review activities should be in each unit.

Director of Credentialing

Holly Scroggs, Ed.S. – Holly@lapsen.org 

Holly is an accomplished educator, former police officer, and LPS high school pathway completer!

Reach out to Holly with any questions about the credentials.

 

Have questions about the testing process? Email STACC at info@testscert.com

Basic 9-1-1 Communications Officer Certification Capstone Competencies

This is an outline of the test design. Instructors can use this to crosswalk their instruction to ensure they are covering the necessary content. This is also useful to have students create a review for the certification as they progress through the course content. 

 

  •  9-1-1 Ethics
  •  9-1-1 Liability
  •  9-1-1 Legal Issues
  •  9-1-1 Roles and Responsibilities
  •  Overview of Law Enforcement
  •  Overview of Fire Services
  •  Overview of Emergency Medical Services
  •  Stress Management in 9-1-1
  •  Interpersonal Communications in 9-1-1
  •  Communication Technologies
  •  FCC Rules and Regulations
  •  9-1-1 Call Processing Techniques
  •  Call Classification
  •  Radio Techniques
  •  Special 9-1-1 Incidents
  •  The Americans with Disabilities Act and 9-1-1