National Basic 9-1-1 Dispatch Certification

for Secondary & Post-Secondary Students

An Industry Recognized Credential

Industry Provider – National Emergency Communications Institute (NECI)

NECI has been an industry leader in emergency dispatch training for decades. NECI trains with departments nationwide to ensure emergency telecommunicators are trained in state of the art methodologies. Learn more about NECI –

NECI and LAPSEN have been working together to provide the best offering in emergency dispatch training for secondary and post-secondary education. The certificated is professional level while the instruction is appropriate for high schools and colleges. 

Dispatch centers hire as young as 18 years old

National Basic 9-1-1 Dispatch Certification Course

This 40-hour 9-1-1 Basic Communications course provides students with the basic knowledge, skills, and experience to understand the functional operation of an emergency communications system, and their role and responsibilities within the emergency communications system. The high school model can be implemented in 20-40 hours of class time. At the end of the course, students will be able to take the industry certification test. 

This course meets the following national 9-1-1 standards:

  • APCO ANSI National Public Safety 9-1-1 Training Standard
  • NENA 56-004 – TTY/TDD Call Handling Standard
  • NENA 56-005 – NENA Call Answering Standard
  • NFPA 1061

To learn more about course materials, student testing, and classroom implementation: Click Here

Order student certification tests – Click Here

Support Materials 

LAPSEN provides materials and resources for instructors to prepare their students for 1) entry level career success and 2) industry recognized credential success


Review the National Course Standards for a dispatch supplement from LAPSEN.

Lesson Plans

For instructors who have completed certification. Password protected.

Forgot password? Email 


Here are some websites that are useful in teaching courses aligned to this credential.

Teacher Training

Dispatch Certification

Teachers are required to either 1) have verified experience in emergency dispatch or 2) complete the NECI Basic Communications Course.

For teachers needing dispatch certification, NECI has a special price of $125 for the course through LAPSEN.

Instructor Certification 

To be an instructor that can certify their students, there is a required 9-1-1 Instructor Certification course. LAPSEN member cost is $300/non-member $400.


There are no recertification requirements. Instructors are encouraged to take profession development on their own to stay current.

For more specific information on instructor training, including how to request a waiver from Basic 9-1-1: Click Here

National Basic 9-1-1 Dispatch Certification Capstone Competencies

This is an outline of the test design. Instructors can use this to crosswalk their instruction to ensure they are covering the necessary content. This is also useful to have students create a review for the certification as they progress through the course content. 


  •  9-1-1 Ethics
  •  9-1-1 Liability
  •  9-1-1 Legal Issues
  •  9-1-1 Roles and Responsibilities
  •  Overview of Law Enforcement
  •  Overview of Fire Services
  •  Overview of Emergency Medical Services
  •  Stress Management in 9-1-1
  •  Interpersonal Communications in 9-1-1
  •  Communication Technologies
  •  FCC Rules and Regulations
  •  9-1-1 Call Processing Techniques
  •  Call Classification
  •  Radio Techniques
  •  Special 9-1-1 Incidents
  •  The Americans with Disabilities Act and 9-1-1

Train Like Industry!

Discounts for LAPSEN Members

Simulators for Emergency Dispatch Training

Click here to learn more about special offers to LASPEN members!