National Basic 9-1-1 Dispatch Certification

for Secondary & Post-Secondary Students

An Industry Recognized Credential

Industry Provider – National Emergency Communications Institute (NECI)

NECI has been an industry leader in emergency dispatch training for decades. NECI trains with departments nationwide to ensure emergency telecommunicators are trained in state of the art methodologies. Learn more about NECI –

NECI and LAPSEN have been working together to provide the best offering in emergency dispatch training for secondary and post-secondary education. The certificated is professional level while the instruction is appropriate for high schools and colleges. 

Dispatch centers hire as young as 16 years old

National Basic 9-1-1 Dispatch Certification

This demonstrates students have the basic knowledge, skills, and experience to understand the functional operation of an emergency communications system, and their role and responsibilities within the emergency communications system. The NECI Basic satiates Perkins requirements for Industry Recognized Credentials.

This meets the following national 9-1-1 standards:

  • APCO ANSI National Public Safety 9-1-1 Training Standard
  • NENA 56-004 – TTY/TDD Call Handling Standard
  • NENA 56-005 – NENA Call Answering Standard
  • NFPA 1061

Learn more about the NECI Basic 911 Dispatch email 

Support Materials 

LAPSEN provides materials and resources for instructors to prepare their students for 1) entry level career success and 2) industry recognized credential success


Review the National Course Standards for a dispatch supplement from LAPSEN.

Lesson Plans

For instructors who have completed certification. Password protected.

Forgot password? Email 


Here are some websites that are useful in teaching courses aligned to this credential.


Note: NECI allows a one school year grace period for a teacher to complete all training. During this time a school may teach, test, and certify students.

Teaching the Content 

It is suggested that the schools add this 40 hour instructional packet into the Introduction courses. We are developing a full 120-150 hour course that includes other 911 certifications.  To learn more about course materialsstudent testing and classroom implementation: Click Here

Instructor Certification

Teachers are required to either 1) have verified experience in emergency dispatch or 2) complete the NECI Basic Communications Course. To be an instructor that can certify their students, there is a required 9-1-1 Instructor Certification course. For more specific information – Click Here

National Basic 9-1-1 Dispatch Certification Capstone Competencies

This is an outline of the test design. Instructors can use this to crosswalk their instruction to ensure they are covering the necessary content. This is also useful to have students create a review for the certification as they progress through the course content. 


  •  9-1-1 Ethics
  •  9-1-1 Liability
  •  9-1-1 Legal Issues
  •  9-1-1 Roles and Responsibilities
  •  Overview of Law Enforcement
  •  Overview of Fire Services
  •  Overview of Emergency Medical Services
  •  Stress Management in 9-1-1
  •  Interpersonal Communications in 9-1-1
  •  Communication Technologies
  •  FCC Rules and Regulations
  •  9-1-1 Call Processing Techniques
  •  Call Classification
  •  Radio Techniques
  •  Special 9-1-1 Incidents
  •  The Americans with Disabilities Act and 9-1-1